Privacy Policy

Eyaana Privacy Policy

1. Introduction

At Eyaana, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services. By accessing or using Eyaana, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Contact Information: Name, email address, phone number, and other similar contact details.
Account Information: Usernames, passwords, and other details needed to create and manage your account.
Payment Information: Billing address, credit card details, and transaction history for processing payments.

2.2 Usage Data

Log Information: Details of your usage of Eyaana, including IP addresses, browser types, access times, pages viewed, and other usage statistics.
Device Information: Information about the device you use to access Eyaana, including hardware model, operating system, and device identifiers.

2.3 Cookies and Tracking Technologies

Cookies: Small data files stored on your device to help us remember your preferences and improve your experience.
Web Beacons: Electronic images used to track the effectiveness of our marketing and understand user engagement.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Services

To deliver and manage our services, including customer support, billing, and account management.
To improve and personalize your experience with Eyaana by understanding how you use our services.

3.2 Communication

To send you service-related communications, such as account notifications, updates, and technical support.
To provide you with promotional and marketing communications, where permitted by law.

3.3 Compliance and Security

To comply with legal obligations and protect the rights and safety of Eyaana, our users, and the public.
To detect, prevent, and address fraud, security breaches, and other potentially harmful activities.

4. How We Share Your Information

We may share your information with third parties under the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who assist us in delivering our services. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

4.2 Legal Compliance

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement a variety of security measures to protect your personal information. These include encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

7.1 Access and Correction

You can access and update your personal information by logging into your Eyaana account or contacting us directly.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Opt-Out of Marketing Communications

You can opt out of receiving marketing emails from us by following the unsubscribe link in the emails or by contacting us directly.

7.4 Deletion

You may request the deletion of your personal information, subject to certain legal and contractual restrictions.

8. Children’s Privacy

Eyaana is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

9. International Data Transfers

Eyaana operates globally, and your information may be transferred to and processed in countries outside of your own. These countries may have different data protection laws. We ensure that any such transfers comply with applicable legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@eyaana.com or call us at +971 45820203