Eyaana AI-First Customer Support & Sales Solution
AI-First Customer Support & Sales Solution
Unlock the potential of your customer service with Eyaana's advanced AI chat capabilities. Our platform helps you manage, analyze, and optimize customer interactions, ensuring a smooth and responsive support experience.
Enterprise AI First Customer Support & Sales Solution
AI Agent
Eyaana's AI Agent revolutionizes customer support by leveraging advanced AI
Capable of handling a wide range of inquiries, the AI Agent automates routine tasks, resolves common issues, and provides customers with accurate information quickly via AI chat. Utilizing machine learning, the AI continuously improves its performance, learning from each interaction to offer more precise and effective support over time. This not only enhances response times but also ensures a high level of customer satisfaction by delivering consistent, reliable assistance around the clock.
Live Human Agent
While AI handles many support tasks, the human touch remains essential for complex and sensitive issues
Eyaana's Live Human Agent feature ensures that customers can seamlessly transition from AI chat to real-time support from skilled human agents when needed. This hybrid approach combines the efficiency of AI with the empathy and problem-solving abilities of human agents. By integrating live agent support, Eyaana ensures that all customer needs are met, providing a personalized experience that builds trust and fosters long-term loyalty. By addressing intricate problems with a nuanced understanding and building trust through empathetic interactions, Eyaana enhances the overall customer experience, ensuring all needs are met and fostering long-term loyalty.
AI Advisor
Eyaana's AI Advisor is a cutting-edge component designed to assist your support team efficiently and effectively
The AI Advisor offers instant suggestions and solutions, helping agents resolve issues swiftly and accurately. By streamlining repetitive tasks such as data entry and follow-ups, the AI Advisor frees up your support team to focus on more complex issues, ensuring consistency and reducing human error. It integrates seamlessly with your existing knowledge base, making it easier for agents to access and share information, while also enhancing self-service options for customers. Overall, the AI Advisor enhances efficiency, accuracy, and consistency in customer interactions. It reduces the time and effort needed to resolve issues and provides a uniform customer experience across all interactions.
Helpdesk and Sales
Eyaana's Helpdesk and Sales is designed to streamline customer support and sales processes
The Helpdesk features an AI-powered ticketing system that categorizes and prioritizes inquiries, omnichannel support for managing interactions from multiple platforms, and knowledge base integration for self-service options. Performance analytics track key metrics to improve response times and accuracy, ensuring a high level of customer satisfaction. The Sales features include AI-driven lead management to capture and qualify leads, and up-to-date customer information, and sales automation to handle routine tasks, allowing your team to focus on closing deals. Detailed reporting provides insights into sales performance, pipeline status, and revenue forecasts, enabling data-driven decisions to refine sales strategies.
Eyaana Features: Empowering Customer Support with Intelligent Solutions
These are just some of the many great features of Eyaana. To view a complete list of features: Browse all Features .
No Language Barriers- Eyaana Supports All Languages
With Eyaana, you never have to worry about language limitations. Our platform is designed to support all languages, ensuring that you can engage with customers from any region with ease. Whether your audience speaks English, Arabic, Spanish, Mandarin, or any other language, Eyaana's intelligent system translates and processes conversations flawlessly in real time. Empower your support team to connect authentically, break language barriers, and deliver exceptional service to every customer, anywhere in the world.
With Eyaana, you never have to worry about language limitations. Our platform is designed to support all languages, ensuring that you can engage with customers from any region with ease. Whether your audience speaks English, Arabic, Spanish, Mandarin, or any other language, Eyaana's intelligent system translates and processes conversations flawlessly in real time. Empower your support team to connect authentically, break language barriers, and deliver exceptional service to every customer, anywhere in the world.
Multi-Channel Customer Support
Reach your customers wherever they are with Eyaana’s robust multi-channel support. Our platform integrates seamlessly across all major communication channels—including website chat, mobile apps, WhatsApp, Instagram, Facebook, and more.
With Eyaana, you can respond to inquiries, provide solutions, and nurture customer relationships from a single, unified system. This comprehensive approach not only enhances customer satisfaction but also streamlines operations for your support team. Empower your business to meet customers on their preferred platforms and deliver consistent, high-quality assistance at every touchpoint.
Face-to-Face Support, Anytime, Anywhere
Bring a personal touch to your customer interactions with Eyaana’s face-to-face support capabilities. Our platform allows you to connect with customers through seamless video calls, offering real-time, human-centric support that builds trust and strengthens relationships.
Whether your clients need detailed assistance, product demonstrations, or consultations, Eyaana ensures that expert help is just a click away—anytime, anywhere. Elevate your customer experience by bridging the digital gap and providing personalized service that goes beyond text and voice.
Excellence in Customer Support
Eyaana By Numbers
Discover the impressive metrics that define Eyaana’s commitment to superior customer support.
%
Accuracy in AI chat responses
Customer Interactions managed
Trusted by over 50+ companies
%
Overall customer satisfaction rate
Frequently Asked Questions
How Eyaana Works
Eyaana simplifies customer interactions across websites, mobile apps, and social media, using text, video, voice, and screen share. It integrates with platforms like WordPress and Shopify and manages interactions with AI or human agents. Eyaana also supports processes like contract management, deal closing, ticketing, and appointments.
AICPA SOC
Eyaana adheres to the AICPA SOC standards, ensuring that its internal controls for data security, availability, and confidentiality meet rigorous auditing requirements to protect sensitive customer information.
GDPR
Eyaana fully complies with the GDPR regulations, safeguarding personal data and ensuring that individuals’ privacy rights are respected, with strict measures for data processing, storage, and breach notifications.
HIPAA
Eyaana is HIPAA-compliant, ensuring that all healthcare-related data, such as Protected Health Information (PHI), is securely handled, with the highest levels of confidentiality and security.
