Eyaana AI-First Customer Support & Sales Solution
AI-First Customer Support & Sales Solution
Unlock the potential of your customer service with Eyaana's advanced AI chat capabilities. Our platform helps you manage, analyze, and optimize customer interactions, ensuring a smooth and responsive support experience.
Automate Your Customer Support
Eyaana effortlessly enhance your customer service with AI-powered automation allowing your team to focus on more complex issues and drive customer satisfaction.
Elevate Customer Engagement with Eyaana
Engage your customers like never before with Eyaana's AI chat and intelligent support features.
Enterprise AI First Customer Support & Sales Solution
AI Agent
Eyaana's AI Agent revolutionizes customer support by leveraging advanced AI
Capable of handling a wide range of inquiries, the AI Agent automates routine tasks, resolves common issues, and provides customers with accurate information quickly via AI chat. Utilizing machine learning, the AI continuously improves its performance, learning from each interaction to offer more precise and effective support over time. This not only enhances response times but also ensures a high level of customer satisfaction by delivering consistent, reliable assistance around the clock.
Live Human Agent
While AI handles many support tasks, the human touch remains essential for complex and sensitive issues
Eyaana's Live Human Agent feature ensures that customers can seamlessly transition from AI chat to real-time support from skilled human agents when needed. This hybrid approach combines the efficiency of AI with the empathy and problem-solving abilities of human agents. By integrating live agent support, Eyaana ensures that all customer needs are met, providing a personalized experience that builds trust and fosters long-term loyalty. By addressing intricate problems with a nuanced understanding and building trust through empathetic interactions, Eyaana enhances the overall customer experience, ensuring all needs are met and fostering long-term loyalty.
AI Copilot
Eyaana's AI Copilot is a cutting-edge component designed to assist your support team efficiently and effectively
The AI Copilot offers instant suggestions and solutions, helping agents resolve issues swiftly and accurately. By streamlining repetitive tasks such as data entry and follow-ups, the AI Copilot frees up your support team to focus on more complex issues, ensuring consistency and reducing human error. It integrates seamlessly with your existing knowledge base, making it easier for agents to access and share information, while also enhancing self-service options for customers. Overall, the AI Copilot enhances efficiency, accuracy, and consistency in customer interactions. It reduces the time and effort needed to resolve issues and provides a uniform customer experience across all interactions.
Helpdesk and Sales
Eyaana's Helpdesk and Sales is designed to streamline customer support and sales processes
The Helpdesk features an AI-powered ticketing system that categorizes and prioritizes inquiries, omnichannel support for managing interactions from multiple platforms, and knowledge base integration for self-service options. Performance analytics track key metrics to improve response times and accuracy, ensuring a high level of customer satisfaction. The Sales features include AI-driven lead management to capture and qualify leads, and up-to-date customer information, and sales automation to handle routine tasks, allowing your team to focus on closing deals. Detailed reporting provides insights into sales performance, pipeline status, and revenue forecasts, enabling data-driven decisions to refine sales strategies.
Eyaana Features: Empowering Customer Support with Intelligent Solutions
These are just some of the many great features of Eyaana. To view a complete list of features: Browse all Features .
Eyaana - An Enterprise Customer Solution
At Eyaana, we understand the unique demands of enterprise-level companies. Our customer support system is meticulously designed to deliver unparalleled performance and robust features that scale with your business.
Private Cloud or Hosted Solution
Host the customer support solution directly on your servers, giving you full control over the infrastructure and ensuring compliance with your internal IT policies
Dedicated Account Manager
Benefit from a dedicated account manager who acts as your single point of contact for all service-related needs.This manager will understand your unique requirements, facilitate onboarding and training.
Tailored Insights & Workflows
Customize reporting and workflow management features to align perfectly with your business processes. Create detailed, custom reports that provide insights into key metrics.
Bulletproof Security
Protect all customer communications and sensitive information with end-to-end encryption, ensuring data is secure both during transmission and at rest.
Excellence in Customer Support
Eyaana By Numbers
Discover the impressive metrics that define Eyaana’s commitment to superior customer support.
90%
Accuracy in AI chat responses
1000000
Customer Interactions managed
50
Trusted by over 50+ companies
98%
Overall customer satisfaction rate
Frequently Asked Questions
How Eyaana Works
Eyaana simplifies customer interactions across websites, mobile apps, and social media, using text, video, voice, and screen share. It integrates with platforms like WordPress and Shopify and manages interactions with AI or human agents. Eyaana also supports processes like contract management, deal closing, ticketing, and appointments.
AICPA SOC
Eyaana adheres to the AICPA SOC standards, ensuring that its internal controls for data security, availability, and confidentiality meet rigorous auditing requirements to protect sensitive customer information.
GDPR
Eyaana fully complies with the GDPR regulations, safeguarding personal data and ensuring that individuals’ privacy rights are respected, with strict measures for data processing, storage, and breach notifications.
HIPAA
Eyaana is HIPAA-compliant, ensuring that all healthcare-related data, such as Protected Health Information (PHI), is securely handled, with the highest levels of confidentiality and security.
