Blog Details
Top 10 Questions To Ask Before Buying An AI Tool
Choosing the right AI tool for your business isn’t just about features — it’s about fit. Whether you’re automating customer chats, scaling sales outreach, or upgrading support, the tool you pick can either elevate your operations or complicate them.
Before you commit, here are 10 essential questions to ask — with insights on how Eyaana, the all-in-one AI-powered platform, meets these needs.
1. What Business Problem Am I Solving?
AI tools are great — but only if they’re aligned with your goals. Are you aiming to:
- Reduce support wait times?
- Increase lead conversion?
- Automate repetitive tasks?
🎯 With Eyaana, you can tackle all three — with specialized tools for sales (Smart Pipelines), support (Chat + Ticketing), and marketing (Voice Campaigns, WhatsApp Broadcasts).
2. Does It Support Multi-Channel Communication?
Your customers are everywhere — on WhatsApp, your website, social media, even the phone. A good AI tool should cover all bases.
✅ Eyaana lets you engage across Website Chat, WhatsApp, Facebook, Instagram, and even AI Phone Calls — all from one dashboard.
3. Can It Handle Both AI and Human Interactions?
AI is great for scale. But some conversations need a human touch.
🤖👤 Eyaana’s “Human + AI” system allows seamless handover between bots and real agents. Plus, its AI Advisor suggests smart replies to human agents in real time.
4. How Easy Is It to Set Up and Customize?
No one wants to spend weeks in setup mode. Ask about:
- Time to go live
- Technical dependencies
- Available onboarding support
🛠️ With Eyaana, you can create agents, pipelines, and campaigns in minutes. And the platform offers built-in tutorials, plus a one-time setup service if you need hands-on help.
5. How Smart Is the AI?
Not all AI tools are truly intelligent. Look for features like:
- Context awareness
- Learning from past chats
- Ability to use your data
🧠 Eyaana’s AI is trained via the Knowledge Hub — where you upload product info, instructions, and chat examples. The more you feed it, the smarter it gets.
6. Does It Offer Analytics and Reporting?
You can’t improve what you don’t measure. Make sure your AI tool provides:
- Real-time dashboards
- Performance metrics
- Campaign and chat insights
📊 Eyaana offers analytics on chat handovers, campaign results, AI vs human interactions, and even sentiment tags — all built in.
7. Can It Scale with My Business?
What works for 10 users might not work for 10,000. Ask about:
- Agent limits
- Campaign volumes
- Storage and speed
📈 Eyaana scales from startups to enterprise. Its Pro plan supports high-volume AI calls, cloned voices, and complex knowledgebase setups.
8. What’s the Pricing Model?
Is it per user, per interaction, or flat-rate? Watch out for hidden fees.
💳 Eyaana uses a transparent pay-as-you-go model, with monthly plans that include bundled usage and per-unit pricing beyond limits.
9. Is It Compliant and Secure?
AI tools deal with customer data — which means privacy and compliance are non-negotiable.
🔐 Eyaana is built with GDPR-aware data handling and gives you tools to manage opt-ins, exclusions, and communication preferences.
10. How Does It Integrate with My Existing Tools?
Will it plug into your CRM, ticketing system, calendar, or payment platform?
🔌 Eyaana supports multiple integrations and offers APIs to sync with CRMs, bookings, and more — especially on the Pro plan.
💡 Pro Tip: Don’t Just Buy Features — Buy Outcomes
Ask for real-world examples of how the tool delivered ROI. Better yet, try it yourself.
Why Choose Eyaana?
Eyaana is an AI-first marketing, sales, and support solution — built to unify conversations, automate actions, and deliver smarter results across your business.
Whether you're a solopreneur or scaling your team, Eyaana brings clarity, automation, and growth under one roof.
Final Takeaway
Before you swipe your card or start a free trial, ask the tough questions. The right AI tool should:
- Fit your workflows
- Grow with your business
- Deliver real value — not just buzzwords
Want to see if Eyaana is the right fit?
👉 Book a demo or try it with free signup today.
Do you need help?
We will provide detailed information about our services, types of work, and top projects. We will calculate the cost and prepare a commercial proposal.
