Eyaana’s Video Call feature empowers businesses to engage with their customers through high-quality, face-to-face interactions. This feature integrates seamlessly into your customer support ecosystem, enabling agents to connect visually with customers, providing a more personalized and effective support experience.

Key Capabilities:

• High-Definition Video Quality: Eyaana’s Video Call feature ensures crystal-clear, high-definition video, allowing for seamless and professional face-to-face interactions. This visual connection helps build trust, strengthens customer relationships, and enhances communication clarity.

• Real-Time AI Assistance: During video calls, Eyaana’s AI can provide real-time support to agents, such as suggesting answers, offering relevant information, or providing context about the customer’s history. This assistance ensures that agents can handle inquiries more efficiently and accurately.

• Interactive Visual Support: Eyaana’s Video Call feature allows support agents to provide interactive visual assistance, such as guiding customers through product setups, troubleshooting technical issues, or demonstrating how to use a service. This capability is particularly valuable for complex issues that are difficult to resolve through text or audio alone.

• Screen Sharing and Co-Browsing: The Video Call feature includes screen sharing and co-browsing capabilities, enabling agents to view and interact with the customer’s screen. This makes it easier to diagnose problems, provide step-by-step guidance, and ensure that the customer follows the correct procedures.

• Personalized Customer Experience: Eyaana’s AI can personalize video call interactions by recognizing returning customers and recalling previous interactions. This personalization helps create a more tailored and engaging experience, making customers feel valued and understood.

• Seamless Transition Between Channels: Eyaana’s platform allows for a seamless transition from chat, text, or audio support to a video call, ensuring that the customer’s context is maintained throughout the interaction. This continuity enhances the support experience by reducing the need for customers to repeat information.

• Recording and Transcription: Video calls can be recorded and transcribed for quality assurance, training, and compliance purposes. These records provide a valuable reference for future interactions and help ensure that customer support standards are consistently met.

• Multi-Language Support: Eyaana’s Video Call feature offers multi-language support, enabling businesses to communicate with customers in their preferred language. This capability is crucial for serving a diverse, global customer base and ensuring clear communication.

• Enhanced Security and Compliance: Eyaana’s Video Call feature is built with robust security measures to protect customer data and ensure compliance with industry regulations. This includes encrypted video streams and secure handling of sensitive information, ensuring that customer interactions are safe and secure.

• Scalability for Global Use: Eyaana’s Video Call feature is designed to scale with your business, supporting global operations with consistent video quality and performance. Whether you’re handling a few calls or thousands, the system is equipped to manage high volumes without compromising on quality.

• Customizable Video Call Interface: The Video Call interface can be customized to reflect your brand’s identity, providing a consistent and professional appearance throughout the interaction. This customization extends to features like on-screen branding, agent profiles, and call scripts.

• Analytics and Insights: Eyaana’s Video Call feature includes comprehensive analytics that provide insights into call duration, resolution times, customer satisfaction, and more. These insights help businesses refine their support strategies and improve the effectiveness of their video call interactions.

• Integration with CRM and Other Tools: The Video Call feature integrates seamlessly with your CRM and other business tools, ensuring that all call details, including recordings, transcriptions, and notes, are automatically logged and accessible. This integration provides a complete view of customer interactions and supports more informed decision-making.

• Flexible Call Scheduling: Customers can schedule video calls at their convenience, and agents can manage these appointments through Eyaana’s platform. This flexibility ensures that customers receive support when they need it and that agents are prepared for each interaction.

• AI-Driven Follow-Up: After a video call, Eyaana’s AI can automate follow-up actions, such as sending emails, additional information, or customer satisfaction surveys. This ensures that any unresolved issues are addressed promptly and that customers feel supported even after the call ends.