Tutorial Details

Understanding Eyaana Billing – Packages, Pricing & How to Manage It

🔍 Overview

Eyaana offers a flexible and scalable billing system designed to suit your needs, whether you're a startup using our Lite plan or an enterprise using Pro. This guide walks you through our packages, pricing structure, and how to manage your billing from the dashboard.

🧾 Eyaana Packages & Pricing Overview

📦 Eyaana comes in two core packages:

Eyaana Lite – Ideal for small to medium use cases, including sales and customer support.
Eyaana Pro – Designed for high-scale use with advanced features and marketing tools.

🎯 Each package includes 3 tiers (Tier 1, Tier 2, Tier 3)

Visit the Eyaana Pricing Page for detailed breakdowns.

Eyaana Billing

Figure: Eyaana Billing

🧠 Feature Comparison: Lite vs Pro

Category	Feature	Eyaana Lite	Eyaana Pro
Communication	WebChat	✅	✅
	WhatsApp	✅	✅
	Messenger	✅	✅
	Instagram Message	✅	✅
	LinkedIn Message	✅	✅
	AI Phone Call (Incoming)	❌	✅
	AI Email	❌	✅
	Voice Chat	❌	✅
Automation & Productivity	CRM	✅	✅
	CRM – Action Plan	❌	✅
	Helpdesk & Ticketing	✅	✅
	Appointment Booking	✅	✅
	Web Analytics	✅	✅
	Video & Audio Call	❌	✅
	3rd Party Connectivity (CRM, ERP, Bookings, Payments, etc.)	❌	✅
	Voice Cloning	❌	✅
Marketing	WhatsApp Marketing	✅	✅
	Phone Broadcast	❌	✅
	Email Marketing	❌	✅
Other Features	Mobile Apps for Agent	✅	✅
	Voice Call Forwarding	❌	✅
	Live Call Translation	❌	✅
	Knowledge Hub Size	Moderate	Very Large
	Chat Window	Standard	Premium (Voice, Realtime API)
Agentic World	Hire Digital Employee	❌	✅

📝 Note: The one-time setup fee for Pro is $3,500, required for complex knowledge base configurations. Lite requires no setup fee.

💳 How Billing Works

Eyaana uses a Pay-As-You-Go pricing model with a fixed monthly commitment + usage-based billing.

📌 Example: Tier 2 of Eyaana Lite

Monthly Cost: $249 USD
Includes: 725 AI Chat sessions
Extra Usage: $0.45 per chat after the limit

Other features like AI calls or marketing campaigns are billed separately, based on usage.

📍 Accessing the Billing Section

To view or manage your billing:

Log into your Eyaana Dashboard
Click the dropdown next to your username (top-right corner)
Select Billing

🧭 Billing Dashboard Overview

Here’s what you’ll find in the Billing section:

🧾 Cost Summary

Current month's total usage
Comparison with previous month
Visual and itemized breakdown

💰 Top-Up Button

Easily top up your balance via Stripe
Stored card info is used for recurring payments
Top-ups are automatically adjusted during monthly billing

🏷️ Package Information

View your current plan
Check the per-unit rate for each feature
Upgrade, downgrade, or cancel your plan anytime

📂 Tabs & Their Purpose

Tab	Description
Balance Details	View item-wise usage and associated costs
Top-Up	History of all top-ups you've made through Stripe
Bill	Monthly breakdown of each chargeable item (chats, calls, campaigns, etc.)
Invoice	Downloadable PDF invoices for accounting and tax purposes

Billing Details

Figure: Billing Details

✅ Tips for Smooth Billing Management

Monitor usage regularly from the dashboard.
Set alerts for nearing limits.
Top-up in advance to avoid service interruptions.
Consider Pro if you require advanced features or manage high-volume operations.

💬 Need Help?

If you have any questions about your billing, package, or invoice, feel free to Contact Info@eyaana.com — we’re here to help

Do you need help?

Having trouble Using or understanding any feature? Take help from Wisemind, Your help agent inside Eyaana Dashboard. You can also book a demo with us or email us Info@eyaana.com.