Tutorial Details
Ticket Management in Eyaana
Welcome to your guide on managing support tickets in Eyaana — where handling customer queries becomes simple, fast, and organized! 🎫✨
🚀 What is Ticket Management?
Ticket management in Eyaana helps you track, manage, and resolve customer issues efficiently — all from one place. Whether you’re logging a bug, a feature request, or a service issue, tickets keep things streamlined and transparent.
📍 Accessing the Ticket List
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Go to Dashboard > Tickets > Ticket List
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You’ll see:
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A List View for detail-oriented sorting and filtering
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A Kanban View for a drag-and-drop visual workflow
✍️ How to Create a Ticket
Option 1: From a Chat Conversation
You can create a support ticket directly from any customer chat:
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Navigate to Chat > Chat List
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Select the chat you'd like to turn into a ticket
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Click + Add Ticket
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Fill in the ticket fields:
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🎫 Title
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🟢 Ticket Status (New, In Progress, Resolved, etc.)
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🔺 Priority (Low, Medium, High)
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🙋 Created By
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📅 Create Date
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🏷️ Tags
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📝 Description
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Click Create
✅ Your ticket will instantly appear in the Ticket List under the selected status.
Figure: Create New Ticket
Option 2: Create a Ticket Manually
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Go to Tickets > Ticket List
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Click + Add Ticket
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Fill in all required fields (same as above), and additionally:
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👤 Select the Contact the ticket is linked to
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Click Create
Perfect for logging in-person queries or non-chat issues.
📂 Ticket Features
Eyaana’s ticketing system includes all the essentials:
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📎 File Attachments – Upload screenshots, documents, or other related files
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👥 Forward to Colleagues – Reassign or share tickets easily
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🖊️ Update Status – Move tickets through stages like New, In Progress, or Resolved
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🏁 Mark as Complete – Close the ticket when done
👀 Viewing & Organizing Tickets
You can manage tickets your way:
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Kanban View – Great for visual tracking and quick updates
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List View – Perfect for filtering and sorting large volumes
Simply drag tickets across stages in Kanban, or click for details in List view.
💡 Tips for Power Users
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Use Tags to categorize issues (e.g., "Bug", "Billing", "Feature Request")
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Assign Priority to help your team focus on what matters most
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Keep Descriptions clear and concise for faster resolution
📞 Need Help?
Still stuck? Reach out to our support team directly via chat or submit a ticket of your own. 😉
✅ That’s it! You’re now ready to conquer support like a pro with Eyaana’s Ticket Management system.
Do you need help?
Having trouble Using or understanding any feature? Take help from Wisemind, Your help agent inside Eyaana Dashboard. You can also book a demo with us or email us Info@eyaana.com.
